Who We Are
Frequently Asked Questions
Questions often asked by our users. If you haven't found the answer you were looking for please feel free to
Expand all answers:
How do I buy through your site?
Go to home page, search for a product and add it to the shopping cart. Once you are done adding items, checkout, enter your information and transfer BTC to the address sent to you in the confirmation email within time period specified. Once your bitcoin transaction is confirmed we will ship your order.
What if I can't find what I'm searching for?
You can go to Amazon directly and search for your product, then copy its entire name or ASIN and enter it into our search box. If you experience difficulties finding a product you want, please
directly and we will try to accomodate your request.
Do you provide free shipping?
We run free shipping promotions every once in a while, check the home page.
Where do you ship to?
Currently we ship to United States, United Kingdom, France, Germany and Canada. We are looking to add more markets soon.
Why am I not receiving an email from BTCZone.com?
We send you one email after we receive your order, one after we process it and one after your order is shipped. There may be more than one shipping email if your order contains multiple products and is shipped separately. Please check your "Spam" folder to make sure our email wasn't filtered.
Can I check my order status?
Yes, you may check your order status by going to
Check Order Status
page. You will need your order number and the bitcoin payment address associated with your order to check the status and get shipping details.
Is my privacy respected? How is my personal information handled?
We store information that you provide during the checkout process for the purposes of order fulfillment and tracking. We will not use any personally identifiable information for marketing or sell it to 3rd parties. Please
if you would like to have your information removed as soon as your order is complete, we can accomodate that.
Why do prices change so often?
We adjust BTC prices based on the current rate of currency to BTC. Due to high volatility of BTC exchange rate our prices may change often.
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